Fastest answers come from the channel that matches your question. Below are the routes and what to include so we can help in one reply.
Reach the right team
| Need | Channel | Include |
|---|---|---|
| Quotes & orders | sales@heavydutysolution.com | Trucks you service (makes/engines/years) and the work you do |
| Technical support | support@heavydutysolution.com | Order # if applicable, photos/screenshots of the issue |
| +1 (555) 014-8900 | Same details — photos of connectors/faults welcome | |
| Remote diagnostics | WhatsApp or phone — service details | Truck, engine, codes/symptoms, scanner you have |
| Compatibility checks | The checker first, then us | Make, model, year, engine |
Response expectations
- Email: same business day (usually hours).
- WhatsApp: business hours, typically within the hour.
- Remote diagnostics: sessions usually start within the hour during business hours.
- Support is free for 12 months with any kit or software purchase — after that, remote sessions at $149.
Get a quote — or ask a technician
Tell us what you service and what you need. A technician replies the same business day.